Account lockout: what it is and how to recover
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To protect accounts against password guessing, MobilityManager temporarily locks an account after repeated failed sign-in attempts. This article explains when a lockout happens and how to recover.
How lockout works
- After 5 failed sign-in attempts, your account is locked.
- The lockout lasts 15 minutes.
- While locked, every sign-in attempt is refused, even with the correct password.
When your account is locked you see a message such as "Account is locked. Try again in N minute(s)." The number counts down as the lockout period passes.
Note: Each wrong password increases a failed-attempt counter. A single successful sign-in resets that counter to zero, so occasional mistakes do not accumulate over days.
How to recover
Option 1: Wait for the lockout to expire
The simplest option is to wait. After 15 minutes the lockout clears automatically, the failed-attempt counter is reset, and you can sign in again with the correct password.
Option 2: Reset your password to unlock immediately
If you cannot wait, or you are locked out because you forgot your password, reset it:
- On the sign-in page, choose Forgot password.
- Request a reset for your email address.
- Set a new password using the reset token.
Completing a password reset clears the lockout and resets the failed-attempt count, so you can sign in straight away with your new password.
Tip: Resetting your password is the fastest way out of a lockout. It removes the lockout the moment the new password is saved, without waiting the remaining minutes.
Avoiding lockouts
- If you are unsure of your password, reset it rather than guessing repeatedly, since each wrong try counts toward the 5-attempt limit.
- Watch for auto-filled credentials from an old password saved in your browser, which can silently use up attempts.
- Check that you selected the correct company before you sign in.
When to contact an administrator
| Situation | What to do |
|---|---|
| You keep getting locked out even with the right password | Reset your password to be sure, then contact your administrator if it recurs. |
| You cannot receive the reset token | Ask your administrator to help with the reset. |
| You suspect someone is trying to access your account | Reset your password and notify your administrator. |
Related
- Resetting your password
- Password requirements
- Signing in with your email and password
- Signing out of MobilityManager
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