Review the manager approval queue
The manager approval queue is where fleet managers see every driver booking request that is waiting for a vehicle. This article shows how to open the queue and check which vehicles are available for a request.
Note: Working the queue requires the bookings:manage permission, which the FleetManager role holds. Drivers without this permission cannot see other people's requests.
Open the queue
Open the pending booking requests view. It lists every request in your organization whose status is PendingManagerAssignment, sorted by requested start time so the most urgent trips come first. Requests that are already Approved, Rejected, or Cancelled do not appear.
What each request shows
| Column | Description |
|---|---|
| Driver | Name and email of the requesting driver. |
| Requested start / end | The time window the driver needs a vehicle. |
| Purpose | Why the driver needs the vehicle. |
| Created | When the request was submitted. |
Check available vehicles for a request
Before assigning, open a request to see the vehicles you can actually give this driver. The available-vehicles list is filtered specifically for that request:
- Only vehicles in pools the driver can access are considered.
- Only active vehicles are shown.
- Vehicles already occupied by another booking during the requested window are removed, so every vehicle in the list is genuinely free for that time.
Fields shown for each candidate vehicle
| Field | Use |
|---|---|
| Licence plate, VIN | Identify the vehicle. |
| Brand, model, year | Match the vehicle to the trip. |
| Pool | Which pool the vehicle belongs to. |
| Utilization % | How heavily the vehicle is already used (current odometer against allowed annual mileage), useful for spreading wear across the fleet. |
Tip: If the available-vehicles list is empty, the driver may not have access to any pool with a free vehicle for that window. Widen the driver's pool access or ask them to adjust the requested time.
Next step
Once you have picked a suitable vehicle, assign it to the request to create the confirmed booking, or reject the request with a reason. See the related article for both actions.
Related
- Approve or reject a booking request
- The manager-assign booking workflow explained
- Approve or reject bookings awaiting approval
- Reassign or override a vehicle assignment
