Activating and deactivating a company

This article explains how to deactivate a company (tenant) to block access to it, and how to reactivate it later. These are administrator actions that change a company's status without touching its data.

Who can activate or deactivate a company

Activating and deactivating a company requires the tenants:deactivate permission and is restricted to a SystemAdmin. Other roles cannot change a company's status.

Company status

Every company has a status that is either Active or Inactive. Active companies work normally. Deactivating a company sets its status to Inactive, which prevents anyone from signing in to it or working in it, while leaving all of its data in place.

Deactivating a company

1. Open the company (tenant) management area and select the company.
2. Choose the deactivate action.
3. The status changes to Inactive and the response confirms the new status.

If the company is already inactive, the action is rejected with a message that the company is already inactive.

Warning: As soon as a company is deactivated, its users can no longer sign in and it disappears from the company switcher for everyone. Communicate the change in advance so drivers and fleet managers are not caught out mid-task.

What deactivation affects

• Sign-in to the company is blocked, with a message advising the user to contact their administrator.
• The company is removed from the list of companies offered at login and from each user's company switcher.
• Attempts to switch into the company are refused.

Deactivation does not delete anything. Vehicles, bookings, Belege (receipts/expense documents), and every other record remain in the company's database untouched.

Reactivating a company

1. Open the company (tenant) management area and select the inactive company.
2. Choose the activate action.
3. The status returns to Active and access is restored immediately.

If the company is already active, the action is rejected with a message that the company is already active.

Note: Because the underlying data is never removed by deactivation, reactivating a company restores it exactly as it was, including all users' roles and all fleet records.

When to use deactivation

• Temporarily suspending a company that is not currently in use.
• Blocking access during an audit, billing hold, or offboarding period while preserving the data.
• Staging a company that has been created but is not yet ready for users.

Related

• What happens to your data when a company is deactivated
• Creating a new company
• Switching your active company
• How each company's database works