I do not see a module that should be available
MobilityManager is modular. Optional modules such as Schadenmanagement (Damage Management), Strafmandate (traffic-fine handling), or the Fleet Cost Cockpit are unlocked by your license. If a module is missing from your navigation or its pages return an error, this article explains how to tell a license issue from a permission issue and how to resolve it.
Symptom
A module you expect is not shown, or opening it returns a message like The [module] module is not available in your current license. with the code LICENSE_CAPABILITY_DISABLED. This is different from an Access Denied message, which is about your role.
Cause
Each licensed module is governed by a capability flag in your license. When a module's flag is off, or the license has expired, the platform blocks that module's endpoints and returns the capability message above. Modules gated this way include, among others:
- Schadenmanagement (Damage Management) and Strafmandate
- Belege (Expenses) and the shared Document module
- Führerscheinkontrolle (driving-licence verification)
- Lagerverwaltung (Warehouse), Wartungsplanung (Maintenance Planning), Tankmanagement (Fuel Management)
- Versicherung (Insurance Management) and the Fleet Cost Cockpit
- Automation, Bookings, and Shared Pools (car-sharing)
Note: If your license has expired, every licensed module is treated as disabled until the license is renewed, even if each module's own flag is on.
License issue or permission issue?
| What you see | Most likely cause | Who fixes it |
|---|---|---|
| "...module is not available in your current license" (code LICENSE_CAPABILITY_DISABLED) | The module is not enabled by your license, or the license has expired. | SystemAdmin updates or renews the license. |
| "Access Denied" on a module that others in your company can open | Your role lacks the required permission. | An administrator adjusts your role. |
Resolution
- Note the exact message and code. The capability code confirms it is a license matter, not a role matter.
- Ask a SystemAdmin to review the current license and confirm whether the module is included and the license is still valid.
- If the module is not part of your plan, contact MobilityManager support or your account manager to add it, then have an administrator apply the updated license.
- If the license already includes the module, confirm it is not expired. Renewing or reapplying the signed license restores access.
- Once the license is in place, confirm your role also grants the module's permissions, or the pages will still show Access Denied.
Tip: Administrators can review the active license, its expiry date, and which module flags are enabled from the license administration area. Installing or replacing a license requires the software-license management permission.
Related
- "Access Denied": understanding permissions and roles
- I reached a seat or vehicle limit
- A document will not download
- What MobilityManager does and who to contact for support
