Edit a user's details
This article shows you how to update an existing user's name and email address in MobilityManager, and explains the rules that decide whose accounts you are allowed to edit.
Before you start
Editing a user requires the users:manage permission, held by the SystemAdmin role and by any custom role that grants it. Beyond that permission, two scope rules apply to every edit:
- A SystemAdmin may edit any account.
- A non-SystemAdmin may never edit a SystemAdmin account, and may only edit a user with whom they share a tenant where they hold
users:manage.
What you can change
The edit action updates profile details on the account itself. Roles and tenant assignments are managed separately.
| Field | Effect |
|---|---|
| First name | Updates the stored first name. |
| Last name | Updates the stored last name. |
| Updates the email and keeps the username in sync, because the email doubles as the username. |
Edit a user
- Open the user administration area and find the account you want to change.
- Open the user's details.
- Update the first name, last name, or email as needed. Leave a field unchanged to keep its current value.
- Save. The change is recorded and the account's modified timestamp is updated.
Note: When you change the email address, the username changes with it. The person then signs in with the new email. Tell them before you make the change so they are not locked out by surprise.
Changing an email address
An email must stay unique across the platform because it is also the username. If you enter an address that another account already uses, the update is rejected with a message that the email is already in use. Pick a different address or check whether the person already has a second account.
What editing does not cover
- Roles and tenants — use the role assignment actions instead.
- Passwords — an administrator resets a password through the admin password reset action, which also clears any account lockout.
- Active status — use activate or deactivate to control whether the person can sign in.
Tip: If you cannot see or open a user you expect to manage, confirm you hold users:manage in a tenant that user belongs to. Editing across tenants you do not administer is blocked, and SystemAdmin accounts are off limits to everyone except other SystemAdmins.
Related
- Create a user account
- Assign and remove user roles
- Activate or deactivate a user
- Troubleshooting "Access Denied" errors
