Logs and System Monitoring: Tracing What Happened
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Protokolle (Logs) – the functional journal
Systemadministration → Protokolle (System Administration → Logs) (/applications/protokolle/overview) is your client's journal: Every automated check and notification run (HU, UVV, tyre change, driving licence, leasing) and many system operations leave an entry here.
- Columns: Timestamp, Type, Activity (e.g. notification sent / check performed / skipped / error), User, Operation, Status
- Filtering via the column menus; export as CSV or PDF (up to the 50,000 most recent entries)
- The table loads page by page from the server and stays fast even with very many entries
Retention: Old entries are cleaned up automatically - by default after 365 days, adjustable under Hintergrundaufgaben (Background Tasks) → "Protokolle Bereinigung" (Log Cleanup).
For e-mail questions there is additionally the specialized E-Mail-Überwachung (E-Mail Monitoring; Article 07).
System Monitoring – the technical overall view
Systemadministration → System Monitoring (System Administration → System Monitoring) (/applications/support/observability) shows the health of the entire installation. The most important tabs:
| Tab | Content |
|---|---|
| System Health | Overall status, errors from the last 24h, e-mail queue, client/user counts |
| Email System / Email Tracking | Queue, success rates (24h/7 days), most recent deliveries with error codes |
| Background Tasks | State of all background services including last error |
| Recent Errors | Filterable error list (level, period, client), trend chart, CSV export for support tickets |
| Performance Metrics | Runs, success rate and intervals per background service |
| Database Metrics | Database size, table row counts |
| System Resources | CPU, memory, uptime, licence utilization, active users/drivers |
When do I use what?
| Question | Tool |
|---|---|
| "Was the HU reminder for licence plate X generated?" | Protokolle (Logs; type Hauptuntersuchung/main inspection) |
| "Why did driver Y not receive a mail?" | E-Mail-Überwachung (E-Mail Monitoring) → Skips |
| "Is mail dispatch generally disrupted?" | System Monitoring → Email System |
| "Is the DKV import running? When was the last error?" | System Monitoring → Background Tasks + Hintergrundaufgaben (Background Tasks) → Logs |
| "Support is asking for error details." | System Monitoring → Recent Errors → CSV export - attach the file to your ticket (Article 17) |
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