Contacting Support: The Cloudkasten Customer Portal

How to reach Support

In the FMWeb navigation menu, click Support. Our customer portal opens (in a new browser tab):

https://support.cloudkasten.net/

In the portal you can:

• Create tickets – support requests, bug reports and feature requests
• Track ticket status and reply/follow up with our team
• Search the knowledge base – step-by-step guides for all FMWeb modules (the articles in this collection)

On your first visit, simply register with your business e-mail address.

How to help us help you quickly

The more specific your ticket, the faster the solution. Ideally include:

1. What did you do? (module, page, click path – e.g. "Tankkarten Import (Fuel Card Import) → Import runs → Upload")
2. What did you expect, and what happened instead? (error message verbatim if possible, or as a screenshot)
3. When did it happen (date/time) and for which client/user?
4. Reproducible? Does the problem always occur, or only sometimes?
5. For technical errors: administrators can generate a CSV export of the error details under System Monitoring → Recent Errors and attach it (Article 16).

Frequently asked questions

I don't see the Support link. The link is visible to all logged-in back-office users. Drivers in the driver portal should contact their fleet manager.

Is there phone support? The current contact channels and service hours can be found in the customer portal.

Related articles

• 16 – Logs and System Monitoring